China’s capital city, Beijing has unveiled the Plan on Improving the Quality of Consumer Services to Cultivate and Build an International Consumption Center City (hereinafter referred to as the Plan). The Plan defines the overall goal of quality improvement of consumer service in the next 5 years and proposes 16 key measures from three aspects.

In terms of creating an environment with complete supporting services, the Plan proposes to improve  traffic , foreign-related service environment and service convenience environment. In the field  traffic improvement, Beijing will expand the international route network of Beijing Capital International Airport and Daxing International Airport, and make use of railway resources in a coordinated manner to build a regional express system that meets the development needs of the capital city. In the field of foreign-related service environment, Beijing will continue to promote the transformation of the environment for accepting foreign cards in key places to improve payment service quality, and improve its function in providing entry and exit services, medical services, emergency rescue services, etc., and upgrade the internationalization level of tourism consulting and services. In the field of service convenience, Beijing will promote the construction and transformation of barrier-free environments in hotels, shopping malls, supermarkets, restaurants and other public service places to ensure the safety and convenience of the disabled and the elderly, and develop multi-level and full coverage of training in foreign languages, service skills and services etiquette.

The city will accelerate  the construction of major exhibition venues, including the construction of the second and third phases of the New China International Exhibition Center, and strive to complete its construction and put it into use in 2024, plan in advance for the project of International Convention and Exhibition Center in the Daxing International Airport Economic Zone , and accelerate the improvement of the supporting functions of Beijing Yanqi Lake International Convention and Exhibition Center. At the same time, Beijing will promote the transformation and utilization of outdated factory buildings and stocked commercial facilities, and build professional venues to meet the specialized demands of special meetings and small exhibitions for venues.

The Plan shows that Beijing will organize a high-level China International Fair for Trade in Services and promote achievements transformation, consolidate and expand the relevant functions of the Zhongguancun Forum, and continue to enhance the influence of the Financial Street Forum. Moreover, Beijing will encourage introducing  international exhibitions and attract more brand exhibitions and conferences.