In accordance with the work arrangements of the municipal party committee and municipal government, in order to further optimize the business environment and smooth the corporate appeals, response, and processing channels, the Beijing 12345 citizen hotline corporate service function was officially launched on October 12, providing enterprises with limited-time feedback services.

On October 12, Beijing held a press conference on the 12345 citizen hotline to launch corporate service functions. Zhou Xu, director of the Municipal Investment Promotion Center, Zhang Tong, deputy inspector, and Cai Mingyue, deputy director of the Municipal Service Bureau attended the conference and introduced relevant information and answered the questions raised by the reporters.

Director Zhou Xu of the Municipal Investment Promotion Center said that the opening of the corporate service function of the Beijing 12345 citizen hotline is a new measure for Beijing to optimize the business environment and provide services for enterprises. This is a long-term mechanism for serving the enterprises to appeal the demands, get respond and the establishment of handling channels. It shall provide feedback services and build a platform for communication between government and enterprises, promote better and faster development of enterprises in Beijing, giving the enterprises more sense of acquisition.

The Beijing 12345 citizen hotline has set up 50 business service specialties, and implements a 7×18-hour working system throughout the year. It receives calls from 6:00 to 24:00 every day and handles the appeals and complaints and reports encountered by enterprises through their business development, and shall handle by category, handle in supervision and give feedback and assessment according to the classification and jurisdiction of the affairs. According to the types of corporate affairss, four-level feedback time management is implemented, which includes, instant feedback, 3-day feedback, 7-day feedback and 15-day feedback. Also, for all the relevant municipal departments, districts and enterprises and institutions undertaking public service functions, "response rate", "resolution rate" and "satisfaction rate" shall be carried out to ensure that all enterprise calls may meet the requirements of "every matter is implemented and responded to".